Privacy and complaints
What is held
Payment records, the approval trail attached to them, and the contact details of the people in your finance team who use the service. Payment records are kept for six years because payment services rules require it, and are then deleted.
What is not held
Kelvern does not sell data, does not profile your suppliers, and does not use payment records to build anything other than your own reporting.
Cookies
This site sets no analytics or advertising cookies. The signed-in application sets one session cookie, which is deleted when you sign out.
Complaints
Write to payments@kelvern.example or call 0113 496 0128. A complaint about a payment is acknowledged within three business days and answered within eight weeks. If the answer does not settle it, the Financial Ombudsman Service will look at it free of charge.
Safeguarding
Authorised as an Electronic Money Institution. Client funds are safeguarded and held apart from company money.
Who to write to
Kelvern Payments LtdThird Floor, Whitehall Riverside
Leeds LS1 4BN
United Kingdom